Job Responsibilities
Respond to customer queries through chat, email, or voice support in a skilled and timely manner.
Resolve customer issues related to orders, deliveries, payments, refunds, and other service-related concerns.
Provide accurate information about products, services, and company policies.
Escalate complex issues to the appropriate team when required.
Maintain a high level of customer satisfaction by delivering quality service.
Meet key performance indicators (KPIs) such as response time, resolution time, quality, and customer satisfaction scores.
Maintain accurate records of customer interactions and resolutions in the system.
Follow company policies, processes, and compliance guidelines.
Work effectively in rotational shifts, including weekends and holidays, as per business requirements.
Collaborate with team members and participate in training sessions to improve product knowledge and customer service skills.