Additional Job Description

This role will be joining the ServiceNow Platform Operations team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas APO, ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging best technical practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member with leadership experience who is creative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:
Manage and maintain the ServiceNow Platform, including configuration, customizations, and day-to-day administration tasks.
Help design, develop, and implement current features, modules, and functionalities with ServiceNow to enhance business processes and workflows.
Collaborate with ServiceNow and business teams to meet business needs, and implement technical solutions.
Monitor system performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and system availability.




Create and maintain technical documentation, including system design diagrams, process flows, and configuration details.
Stay knowledgeable of emerging ServiceNow features, capabilities, and best practices, and help recommend innovative solutions to drive continuous improvements.
Help lead cross-functional collaboration to deliver platform enhancements.
Help mentor and coach team to foster qualified growth, technical excellence, and team cohesion.

Minimum Requirements:
Certified ServiceNow System Administrator
Bachelor's degree in computer science or related field
7+ years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization
3+ years of experience with ServiceNow workflows or Flow Designer
Experience configuring and implementing ServiceNow out-of-box applications such as APO/ ITSM/ ITOM/ CSM/ SPM/ APM
Knowledge of AI and ML Capabilities
Experience working with ServiceNow in a large enterprise

📌 Lead Platform Engineer Servicenow Bengaluru
🏢 Ecolab Global Services
📍 Bengaluru