Lead the service team to ensure effective and effective delivery of services.
Maintain and foster strong relationships with factory representatives and other stakeholders.
Utilize in-depth knowledge of appliances such as refrigerators, deep freezers, and Visi coolers.
Apply understanding of key components like thermostats, compressors, fan motors, gaskets, and the refrigeration cycle.
Ensure timely and effective response to customer complaints and defects.
Implement proper CAPA (Corrective and Preventive Actions) to address and resolve issues.
Perform Why-Why analysis to identify root causes of problems and develop effective solutions.
Prepare and present reports using MS Excel and PPT to provide insights and updates on service performance and issues.
Maintain accurate records of service activities and interventions.

Job Requirements
B.Tech/B.E. in Engineering from a recognized institution.




Minimum 6 to 8 years of experience in the Quality department, with hands-on experience in a service management role related to appliances.
Proficient in MS Excel and PowerPoint.
Knowledge of appliance components and their functionalities.
Experience with 8D methodology for CAPA and Why-Why analysis.
Robust verbal and written communication skills in English and Hindi.
Ability to coordinate effectively with factory representatives.
Robust problem-solving skills and a proactive approach to addressing service issues.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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