Roles and Responsibility
Handle customer inquiries and resolve issues professionally.
Provide exceptional customer service and ensure satisfaction.
Collaborate with team members to achieve goals and objectives.
Maintain accurate records and reports of customer interactions.
Identify and escalate potential fraud cases to senior management.
Develop and implement process improvements to enhance efficiency.
Job Requirements
Graduate degree from a recognized university.
Excellent communication and interpersonal skills.
Ability to work in a quick-paced workplace and meet deadlines.
Robust problem-solving and analytical skills.
Experience in handling customer complaints and resolving issues.
Familiarity with CRM software and IT-enabled services.
Mandatory: B2, Language Proficiency: SVAR 65.
📌 Fraud Analyst Malad
🏢 TP
📍 Malad
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