Role-Network Voice.

Experience-8 to 10 yrs.

Location-Hyderabad.

Job Requirements-

Seeking a highly skilled Cisco Collaboration Engineer with 6 to 8 years of experience in Cisco Call Manager, Unity, and Voice Gateways, Expressways, and 4 years of hands-on expertise in Cisco Unified Contact Center Enterprise (UCCE). The role involves designing, implementing, and supporting enterprise-level voice and contact center solutions.

Key Responsibilities-
Design, implement, and manage Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Voice Gateways.
Oversee enterprise IP Telephony deployments across multiple regions, ensuring scalability and high availability.
Perform upgrades, patching, and vulnerability mitigation for Cisco IPT systems.




Troubleshoot complex VoIP issues, including SIP, H.323, and MGCP signaling.
Implement and support Cisco UCCE solutions, including routing scripts, call flows, and agent desktop configurations.
Configure and maintain Cisco UCCE components including ICM, CVP, CUIC, Finesse, and VXML applications.
Perform system upgrades, patching, and vulnerability mitigation (e.g., CVEs).
Troubleshoot complex voice and contact center issues, ensuring high availability and performance.
Configure and maintain Five9 components including Campaigns, IVR, Agents

📌 Network Voice Hyderabad (India)
🏢 Tata Consultancy Services
📍 India