About the Role
We are seeking an experienced ServiceNow CMDB Configuration Specialist to customize, maintain, and ensure data accuracy within the CMDB. You will collaborate with multiple teams to define and implement CMDB policies and ensure the integrity of configuration data across the enterprise.
Key Responsibilities
Customize CMDB using JavaScript, workflows, and UI policies.
Develop and maintain scripts for data imports, transformations & normalization.
Create/manage CI relationships and perform data integrity checks.
Ensure accuracy of CMDB data, including dependencies & relationships.
Define and implement CMDB standards, policies, and procedures.
Perform regular audits & reconciliation of CMDB data.
Troubleshoot & resolve CMDB-related issues.
Qualifications & Skills
5.58 years of experience with ServiceNow CMDB management & customization.
Solid knowledge of ITIL processes & best practices.
Hands-on experience with JavaScript, workflows, UI policies in ServiceNow.
Excellent communication & cross-team collaboration skills.
Solid analytical skills with a focus on accuracy and data quality.