We are looking for a energetic and customer-centric Senior Executive CRM to manage customer relationships and post-sales operations including communications, collections, registrations, possession activities, and issue resolution.

Required Qualifications
Bachelor’s Degree in Business Administration, Commerce, Marketing, or related field.
• MBA preferred.
• 3–6 years of CRM, Customer Service, or Post-Sales experience, preferably in real estate.

Required Skills
Excellent communication skills
• Customer handling and conflict resolution
• Real estate registration and possession knowledge
• MS Office, CRM software proficiency, Valuable at Excel
• Stakeholder management and multitasking

Key Responsibilities
Serve as the primary point of contact for customers from booking to possession.
Handle customer queries and escalations professionally.
Coordinate post-booking documentation and collections follow-ups.
Coordinate with Sales, Finance, Legal, Projects and Registration teams.
Manage registration and possession processes.
Maintain customer records in CRM and generate MIS reports.
Monitor customer satisfaction and drive service improvements.

📌 Senior Executive Crm Customer Relationship Management Hyderabad
🏢 Bhavya Constructions
📍 Hyderabad