Roles & Responsibilities :
Building and maintaining relationships with clients and key personnel
Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services
Escalating and resolving areas of concern as raised by clients
Conducting business reviews to ensure clients are satisfied with their products and services
Alerting the sales team regarding prospects for further sales within key clients
Liaising with internal departments to ensure client needs are fulfilled effectively
Understanding key customer individual needs and addressing those
Follow-up with clients for an annual maintenance contract
Payment collections as per schedule
Weekly/monthly/quarterly report generation based on the KPIs
Requirements:
Fresher to 4 years of experience
Excellent communication skills in English
Internship experience in relevant domain is added advantage
Positive relationship management and networking skills
Pleasing personality with the ability to understand client needs and also execute the same
Who enjoys working in a highly charged workplace
Well versed in MS Office- Excel/Word/PowerPoint
Excellent interpersonal and communication skills
A team player with leadership skills
Maintain a positive attitude focused on customer satisfaction Perks and Benefits:
Excellent salary package.
Training and full support- by giving you the knowledge and confidence needed for greatness.
Amazing growth prospects and upward mobility to build an empire within our fine progressive organization.
📌 Customer Relationship Manager Chennai (India)
🏢 Nibav Lifts
📍 India
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