Role & responsibilities:
Handle customer enquiries through phone calls, WhatsApp, email, and chat.
Provide accurate information about the companys products and services.
Understand customer requirements and recommend suitable solutions.
Resolve customer complaints and service-related issues professionally.
Follow up with potential and existing customers as required.
Maintain proper records of customer conversations, enquiries, and follow-ups.
Coordinate with sales, operations, and other departments to resolve customer concerns.
Update customer information and interaction details in the CRM or company system.
Ensure timely responses and maintain a high level of customer satisfaction.
Assist customers with order status, payments, appointments, delivery, or service-related queries.
Escalate unresolved or sensitive issues to the concerned senior team member.
Achieve assigned customer service, follow-up, and response-time targets.
Collect customer feedback and share key observations with management

Language Requirements :

For Chennai: Tamil and English are required; Hindi will be an advantage.

For Bengaluru: Kannada and English are required; Hindi or Tamil will be an advantage.

📌 Customer Support Representative Chennai
🏢 Acupressure Acupuncture And Alternative Medicine Sansthan
📍 Chennai