Job Scope:
To manage and oversee physical logistic operations, ensuring high service levels and adherence to customer SLAs in accordance with LLP procedures and defined standards.
Key Responsibilities:
Manage inbound and outbound operations.
Maintain valuable working relationships with customers and stakeholders.
Assist in meeting performance targets and participate in problem-solving initiatives.
Ensure all service providers meet LLPs requirements and follow SOPs.
Provide accurate MIS and billing inputs for LSP billing.
Review daily working processes and conduct team/customer meetings.
Supervise operations and coordinate with the JCB Jaipur team and LSPs.
Ensure operational issues are registered, resolved, or escalated timely.
Participate in quality assurance initiatives and ensure safe working practices.
Develop a high-performance service culture and manage employee performance.
Experience:
Minimum 3 to 5 years of logistics/transportation/in-plant operations experience in the automobile industry.
Qualification: Bachelors Degree and Diploma in SMC/Logistics.
Skills and Competencies:
Communication skills (English/Local Language), spoken and written.
Leadership skills.
Valuable documentation skills (document screening, archiving, and retrieval).
Solid people management skills.