Job Title: Senior Consultant - D365 F&O; AMS Team Lead
Experience: 5 to 12 years of experience
Job location: Bangalore / Chennai / Hyderabad
Position ID: J0726-1392
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Mandatory Skills
. Microsoft Dynamics 365 Finance & Operations (D365 F&O;)
. D365 Finance and Supply Chain Management Modules
. Application Managed Services (AMS) Support
. Incident, Problem and Change Management
. Service Delivery Governance
. Azure DevOps (ADO)
. ServiceNow
. Root Cause Analysis (RCA)
. Release and Deployment Coordination
. ITIL Framework
. Stakeholder Management
. Team Leadership
. Resource Planning and Work Allocation
. SLA/KPI Monitoring and Reporting
. Offshore Onsite Coordination
. Risk and Issue Management
. Knowledge Transition and Knowledge Management

Preferred Skills
. Power BI
.



D365 Integrations
. BankFabric Integration Support
. Utilities / Energy Industry Experience
. Managed Services Transition Experience

Experience
. 512 years overall IT experience
. Minimum 5 years of D365 F&O; experience
. Minimum 2–3 years leading AMS support teams
. Experience managing offshore delivery teams
. Experience participating in governance and service review meetings

Key Responsibilities
. Lead D365 AMS support team
. Manage ticket queues and workload distribution
. Drive SLA and KPI compliance
. Manage escalations and stakeholder communication
. Participate in weekly and monthly governance meetings
. Review RCA and Problem Management activities
. Support continuous service improvement initiatives
. Mentor and guide team members

📌 Microsoft Dynamics F&o Ams Team Lead Hyderabad
🏢 CGI
📍 Hyderabad