Role & responsibilities

Networking and Firewall Support
Monitor and troubleshoot LAN/WAN, internet connectivity, switching, VLANs, Wi-Fi, and routing-related issues.
Support firewall operations: rule changes/requests, NAT, basic security policies, and logging checks (as per internal standards).
Troubleshoot remote access connectivity including VPN, VDI, or Citrix access paths (where applicable).

Active Directory Support and Maintenance
Administer AD DS: user/group management, OUs, password policies, and access provisioning.
Support Group Policy (GPO): troubleshooting policy application, login scripts, and endpoint configuration issues

Virtualization / VM Awareness (Troubleshooting-Focused)
Understand virtualization fundamentals: VM vs host, vCPU/RAM, storage, snapshots, and virtual networking basics.
Use structured triage to identify whether issues are endpoint/network/AD-related vs VM/host-related.

US Healthcare Client Systems (EPIC / 3M / Similar) - Awareness and Access Support. Coordinate with client IT teams for incident resolution, access requests, and connectivity validations.

Desktop and End-User Support (L1/L2)
Provide support for Windows desktops/laptops: OS issues, performance troubleshooting,



drivers, printers, and peripherals.

Support productivity apps (browser, email, Teams) and handle common user issues with explicit ticket updates.

Preferred candidate profile
2 to 3 years of experience in IT support/infrastructure covering networking, Windows/AD, and desktop support.
Hands-on troubleshooting experience with firewalls/VPNs (any major vendor).
Strong Active Directory and GPO troubleshooting capability.
Working knowledge of NAS concepts: shares, permissions, storage monitoring, and backup/restore basics.
VM/virtualization awareness to triage problems logically and escalate with transparent diagnostics.
Good communication skills, documentation discipline, and a customer-first approach.

Preferred (Good-to-Have)
Exposure to US healthcare client environments and tools such as EPIC, 3M, Cerner, or similar systems.
Experience supporting VDI/Citrix-based access patterns.
Basic familiarity with Microsoft 365 / Entra ID / Intune (if applicable to your setting).
Security hygiene understanding: MFA, patching discipline, endpoint hardening awareness.

📌 It Support Executive Chennai
🏢 Solutions3x
📍 Chennai