This role will rotate between support and development functions.

In the support role, the consultant will manage incidents and requests, monitor dashboards, prioritize tickets, and ensure KPIs such as SLA, CSAT, and ageing are met. Collaboration with cross functional teams and robust communication with users is essential.

In the development role, the consultant will work closely with assessment and testing teams, implementing requirements and addressing defects identified during testing. Knowledge management and documentation are critical across both responsibilities.
Must have skills:

Solid ServiceNow platform knowledge, specially ITSM

Experience handling incidents and service requests

Ability to prioritize workload based on business impact

Valuable communication and collaboration skills

Experience with development and configuration in ServiceNow
Good to have:

HRSD knowledge

Experience with ITOM, ITAM, or SPM

Exposure to Now Assist and Agentic AI or willingness to learn

📌 Servicenow Developer Hyderabad
🏢 ALTIMETRIK
📍 Hyderabad