< p> JD Summary This role focuses on end-to-end quality assurance for Salesforce Service Cloud applications. The candidate will be responsible for validating customer service workflows, integrations, and platform functionality through manual and automation testing approaches. Core Focus Testing and validating Salesforce Service Cloud features, integrations, and business workflows to ensure platform stability, performance, and high-quality releases.< /p> < ul> < li> Create and execute test plans, test cases, and test scripts< /li> < li> Perform functional, regression, integration, UAT, and performance testing< /li> < li> Validate Service Cloud modules including Case Management, Omnichannel, Knowledge Base, CTI, and Live Agent< /li> < li> Conduct API testing using Postman or SoapUI< /li> < li> Track and manage defects through Jira or Azure DevOps< /li> < li> Collaborate with Business Analysts, developers,



and stakeholders for complete test coverage< /li> < li> Support automation testing initiatives using tools like Copado Robotic Testing< /li> < li> Participate in Agile ceremonies and sprint activities< /li> < li> Review solution designs from a testability perspective< /li> < /ul> < p> Required Skills< /p> < ul> < li> Solid hands-on experience in Salesforce Service Cloud testing< /li> < li> Positive understanding of Salesforce data models and configurations< /li> < li> API testing expertise using Postman/SoapUI< /li> < li> Experience with Jira or similar defect management tools< /li> < li> Agile/Scrum project experience< /li> < li> Solid analytical, debugging, and communication skills< /li> < /ul>

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📌 Salesforce Senior Qa Engineer Service Cloud Hyderabad
🏢 iMedhas
📍 Hyderabad