Role & Responsibilities
Build and maintain robust relationships with existing customers to ensure high customer satisfaction.
Drive customer retention and membership renewals by understanding customer needs and offering suitable solutions.
Proactively connect with customers through calls and follow-ups to enhance their overall experience.
Resolve customer queries and concerns promptly while ensuring excellent service.
Achieve monthly retention and renewal targets.
Maintain accurate customer records and update all interactions in the CRM system.
Coordinate with internal teams to ensure seamless customer support and issue resolution.

Preferred Candidate Profile
Minimum 1+ years of experience in Customer Retention, Renewals, Relationship Management, or Customer Success.
Excellent communication and interpersonal skills.




Mandatory Languages: English, Tamil, and either Telugu or Malayalam.
Solid negotiation and persuasion skills with a customer-centric approach.
Target-driven and capable of managing customer relationships effectively.
Basic knowledge of CRM tools and MS Office.
Willing to work from the T. Nagar, Chennai office.
Comfortable working in a Day Shift.
2 rotational week-offs.

Job Details
Role: Relationship Manager
Company: Shaadi.com
Location: T. Nagar, Chennai
Experience: 1+ Years
Shift: Day Shift
Week Offs: 2 Rotational Week Offs
Languages Required: English + Tamil + (Telugu or Malayalam) Mandatory

📌 Customer Relationship Manager Chennai (India)
🏢 People Group
📍 India