Job Description
Gather, analyze, and document business requirements, user stories, acceptance criteria, and process flows
Translate business needs into functional and non-functional specifications for communication platforms (SMS, Email, Push, WhatsApp, In-app, Chatbots)
Perform gap analysis and impact assessments across CRM, mobile applications, core banking, middleware, and workflow systems
Support the design of message templates, triggers, routing rules, and customer journey workflows
Collaborate with engineering teams on API-based integrations for real-time and batch messaging
Act as the primary liaison between business stakeholders, product owners, engineers, and vendors
Facilitate workshops, UAT sessions, and requirement walkthroughs
Support backlog grooming, release planning, SIT/UAT cycles, and compliance validation
Maintain BRDs, FRDs, user stories, process maps, and workflow documentation

Qualifications
Robust understanding of omnichannel communication platforms and customer engagement systems
Experience with tools such as Twilio, Infobip, Braze, Adobe Campaign, Firebase, SendGrid,



or similar platforms
Knowledge of APIs, JSON, event-driven integrations, and orchestration workflows
Experience working in Agile or Scrum settings using tools like Jira, Confluence, and Figma
Robust analytical, documentation, and stakeholder management skills
Banking or financial services experience is preferred
Excellent communication and problem-solving abilities

Experience
5 10 years of experience as a Business Analyst in digital platforms or customer communication domains
Hands-on experience delivering communication platform enhancements
Exposure to regulated environments (banking or financial services preferred)
Proven ability to manage multiple initiatives under tight timelines

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Analyst Chennai (India)
🏢 Optimum Solutions
📍 India