Key Responsibilities
Handle customer inquiries via phone, email, chat, or ticketing systems in a timely and professional manner
Troubleshoot and resolve customer issues by identifying root causes and providing appropriate solutions
Escalate complex issues to the relevant internal teams and follow up to ensure resolution
Maintain accurate records of customer interactions, issues, and resolutions in CRM or support tools
Provide product and service information clearly to customers
Meet or exceed defined service level agreements (SLAs) and customer satisfaction targets
Collaborate with internal teams such as technical and product teams to improve customer experience
Identify recurring issues and suggest process or product improvements

Required Skills & Qualifications
24 years of experience in a Customer Support / Customer Service role
Strong verbal and written communication skills with valuable accent




Good problem-solving and analytical abilities
Experience working with CRM or ticketing tools
Ability to handle multiple tasks and work in a fast-paced environment
Customer-centric attitude with a robust focus on quality and empathy
Basic technical understanding

Preferred Qualifications
Knowledge of IT support processes
Willingness to work in early morning shifts, if required

Education
Bachelor’s degree in any discipline

What We Offer:
Opportunity to work on cutting-edge initiatives with industry-leading teams.
Competitive compensation and benefits package.
Flexible work arrangements and career development opportunities.
Collaborative, cutting-edge-driven work environment.

📌 Opening For Customer Care Executive @chennai Tharamani
🏢 Inlogic Technologies
📍 Chennai