Dear Aspirant!

We empower our people to stay resilient and relevant in a constantly changing world. Were looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like youd make a outstanding addition to our vibrant international team.

We are looking for: Service Engineer (Operations & Delivery - Support Engineer)

Youll make an impact by:
Act as first line support for customers by handling technical queries and incidents via ticketing tools.
Perform initial triage, analysis, and solving of product issues
Resolve basic product, configuration, and usage issues using standard procedures and knowledge articles
Accurately log, update, and track tickets in the support system
Raise complex or unresolved issues to Level 2 / Level 3 support teams with complete details and diagnostics
Follow defined SLAs, escalation procedures, and support workflows
Communicate clearly with customers, providing timely updates and expected resolution timelines
Support production monitoring, alerts, and basic incident handling when required
Contribute to knowledge base articles, FAQs, and documentation
Participate in shift rotations,



on call support, or weekend coverage as per business needs.

Use your skills to move the world forward!
Bachelors degree in Computer Science, IT, Engineering, or related field (preferred)
35 years of experience in software design and development
Basic understanding of software applications, web technologies, or enterprise products
Operating systems (Windows/Linux basic level)
Networking concepts (IP, DNS, HTTP basic)
Databases (basic SQL queries)
Experience using ticketing tools (ServiceNow, Jira, Zendesk, Freshdesk) is a plus
Ability to read logs and follow runbooks or solving guides
Solid verbal and written communication skills
Customer centric mindset with patience and empathy
Ability to follow processes and work under pressure
Positive analytical and problem solving skills
Willingness to learn and adapt quickly
Team player with strong collaboration skills
Relevant certifications (ITIL Foundation, basic cloud certifications, etc.) are a plus

This role is based in Noida, where youll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

📌 Service Operations & Delivery Support Engineer Noida
🏢 Siemens
📍 Noida