We are hiring for a Technical Support Engineer role for our client, a technology company.

Key Responsibilities:
Provide technical support to customers for software products via email, chat, and calls
Diagnose and troubleshoot product issues, escalating where necessary
Log and track customer issues to resolution within SLA timelines
Collaborate with engineering teams to report and resolve bugs
Maintain and update support documentation and FAQs
Monitor system health and proactively flag potential issues

Required Skills:
Strong troubleshooting and analytical skills
Basic SQL knowledge for issue diagnosis
Experience with support ticketing tools (Zendesk, Freshdesk, JIRA)
Understanding of APIs and basic web technologies
Excellent written and verbal communication skills
Customer-first mindset with solid patience under pressure

Good to Have:
Experience supporting SaaS products
Basic scripting knowledge (Python/SQL)
Familiarity with monitoring tools

About the Opportunity:

This is a full-time, permanent role with excellent growth prospects. The client offers a team-oriented work culture, competitive compensation, and strong learning prospects.

📌 Senior Technical Support Engineer Noida
🏢 Talent Corner HR Services
📍 Noida