Job Description Avaya Aura CC L3

Location: Noida
Experience: 7+ Years
Notice Period: Immediate Joiners Preferred

Role Overview

We are seeking an experienced Avaya Aura CC L3 Engineer to diagnose, troubleshoot, and resolve critical incidents in Avaya Contact Center environments, ensuring system reliability, performance, and user satisfaction.

Key Responsibilities
Diagnose and resolve critical, persistent, and high-impact incidents
Conduct detailed root cause analyses (RCA) for recurring or escalated problems
Develop and implement workaround solutions for unresolvable or unknown issues
Collaborate with Avaya engineering or development teams for product bugs and enhancements
Conduct exhaustive troubleshooting , including:
Analyzing system logs, traces, and debug outputs to pinpoint issues
Replicating problems in lab or test settings to isolate root causes
Utilizing advanced diagnostic tools such as Avaya Diagnostic Server, traceSM, and Wireshark for in-depth packet and protocol analysis





Tools Technologies
Avaya System Manager and Contact Center Manager Administration (CCMA) for managing system configurations and user access
Avaya Diagnostic Server / traceSM advanced call and signaling trace analysis
Wireshark and network analyzers for deep packet inspection and network troubleshooting

Desired Skills
Robust problem-solving and analytical skills
Hands-on experience with Avaya Aura Contact Center environments
Ability to handle high-severity incidents and provide timely resolutions
Experience collaborating with engineering teams for issue resolution and enhancements

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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