Roles and Responsibilities :
Provide technical support to end-users through phone, email, or in-person visits for desktop-related issues.
Troubleshoot and resolve hardware and software problems using remote connection tools like TeamViewer or Remote Desktop Connection.
Manage and prioritize tickets in a ticketing system to ensure timely resolution of customer requests.
Collaborate with other teams to escalate complex issues that require additional expertise.
Job Requirements :
2 years of experience in desktop support engineering or related field.
Solid knowledge of Microsoft Office applications (Word, Excel, PowerPoint) and Outlook configuration.
Proficiency in printer support and troubleshooting techniques.
📌 Desktop Support Engineer Mumbai
🏢 Aforeserve
📍 Mumbai
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