Key Responsibilities
Review client plan documents and convert requirements into explicit communication specs (BRDs).
Create and update participant communications for US perks plans.
Develop content for print, email, and web communications (automated and personalized).
Ensure communications follow style and quality standards.
Work closely with programmers, testers, and SMEs to review outputs and fix issues.
Support production activities and assist with updates and defect resolution.
Partner with client teams and internal stakeholders as needed.
Required Skills
Robust written communication
proofreading skills
analytical and problem-solving abilities
Ability to manage multiple tasks at once
Develop content for print, email, and web communications (automated and personalized)
Experience with TFS or similar tools
comfortable working with technical teams and client-facing teams