About the Role

Role - Customer Service Associate

Surventis is looking for a Customer Service Associate to support our Customer Service and Supply Chain operations. The role involves managing the end-to-end Order-to-Cash (O2C) process, coordinating with cross-functional teams, and ensuring a seamless customer experience through timely order processing and issue resolution.

Key Responsibilities
Manage end-to-end Order-to-Cash (O2C) activities, including order processing and customer support.
Ensure timely and accurate processing of customer orders.
Coordinate with Sales, Supply Chain, Production, Logistics, and Warehouse teams for smooth order execution.
Handle customer queries, complaints, and order-related issues while ensuring high customer satisfaction.
Support recent customer onboarding and product sample coordination.
Maintain accurate customer and order data in SAP.
Prepare reports and monitor service-related KPIs.
Identify opportunities for process improvements and support digitization initiatives.
Collaborate with internal stakeholders to ensure productive customer service operations.

Desired Candidate Profile
Bachelor's degree in Business,



Supply Chain, Commerce, or a related discipline.
27 years of experience in Customer Service, Order Management, Supply Chain, or Order-to-Cash operations.
Working knowledge of SAP (SD module preferred) and MS Office (Excel, Word, PowerPoint).
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Customer-focused with attention to detail.
Ability to work effectively in a cross-functional workplace.

Preferred Skills
Experience in Order-to-Cash (O2C) processes.
SAP ERP experience.
Knowledge of Supply Chain and Customer Service operations.
Experience in manufacturing, chemicals, paints, coatings, or industrial businesses will be an advantage.

Why Join Us?
Opportunity to work with a growing organization.
Exposure to end-to-end Supply Chain and Customer Service processes.
Collaborative work environment with opportunities for learning and development.
Work closely with cross-functional teams and contribute to operational excellence.

📌 Customer Service Associate Delhi
🏢 Surventis
📍 Delhi