As a General Manager , youll be responsible for the overall guest experience across all regions, working closely with regional managers to ensure consistent service delivery. The General

Manager you will also focus on improving the companys overall guest satisfaction ratings.

Role:-
Develop and implement company-wide guest experience strategies.
Lead cross-functional teams in initiatives to enhance guest experience.
Monitor and report on guest satisfaction metrics at a national level.
Take ownership of guest satisfaction, staff performance, and operational excellence.
Manage and mentor senior staff
Develop operational SOPs and improvement initiatives
Analyze guest feedback and implement corrective action
Large scale operations, define process drive with large set of people
Data insights and process improvements.
KYC of guest to be maintained, guest feedback score, cancellation and grievancesmanagement
7+ years of experience in a similar role.

Master's Degree in Hospitality, Business Administration, or a related field
This position includes tasks supporting Owner and Guest Management, as determined by

organizational needs

📌 General Manager Operations & Strategy South Goa
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📍 South Goa