Operational Management: Oversee daily operations of multiple cafe locations to ensure smooth service and compliance with company Standard Operating Procedures (SOPs).
Performance Monitoring: Analyze Key Performance Indicators (KPIs) like sales data, food cost percentage (COGS), wastage, and labor costs to improve profitability.
Staff Leadership & Training: Recruit, train, and mentor outlet staff, ensuring high levels of customer service and career development.
Quality and Safety Compliance: Conduct regular audits to ensure compliance with health and safety regulations, food quality standards, and hygiene protocols.
Inventory Control: Oversee inventory management, including ordering supplies, minimizing waste, and managing stock levels.
Customer Satisfaction: Address customer complaints and feedback, implementing changes to improve the overall guest experience.
Support & Deputize:



Support the Area Manager with day-to-day tasks and assume full responsibility for regional operations in their absence.
Marketing & Promotions: Coordinate with marketing teams for promotional activities and ensure in-store execution.

Key Requirements & Skills
Experience: Previous experience as a Restaurant Manager, Cafe Manager, or Assistant Area Manager, ideally in a rapid-paced cafe/QSR setting.
Leadership: Robust leadership abilities with a focus on team development.
Operational Excellence: Knowledge of food safety standards and operational management software.
Analytical Skills: Ability to analyze financial reports to drive profitability.
Communication: Excellent interpersonal skills for coordinating with staff and vendors.
Flexibility: Ability to travel between multiple locations within a city, with flexible timings including weekends/holidays

📌 Area Operations Deputy Manager Gurugram
🏢 RSPL Group
📍 Gurugram