Job Description Job Title: Backup Support Engineer EMC (L1 / L2 / L3)

Location: Noida
Experience: 2 to 10 Yrs

Job Summary

We are looking for Backup Support Engineers with hands-on experience in EMC backup technologies to manage, monitor, and support enterprise backup and recovery environments. The role includes ensuring data protection, backup success, compliance, and rapid recovery.

Key Responsibilities L1 Backup Support
Monitor backup jobs and daily backup reports
Perform basic troubleshooting for backup failures
Handle backup-related incidents and service requests
Execute restore requests under guidance
Follow SOPs and ITIL processes
Escalate issues to L2/L3 as required

L2 Backup Support
Troubleshoot backup failures and performance issues
Manage backup schedules, policies, and retention
Perform restores (file, VM, and application-level)
Support patching and upgrades of backup systems
Coordinate with storage, OS, and application teams
Prepare backup compliance and audit reports

L3 Backup Support
Act as L3 escalation point for complex backup issues
Design and optimize backup recovery architecture




Lead DR drills, restore testing, and capacity planning
Perform root cause analysis and preventive actions
Work closely with vendors (EMC)
Automate backup operations and reporting
Mentor L1/L2 teams and define best practices

Required Skills
Robust experience with EMC Backup solutions
(Avamar, Networker, Data Domain)
Knowledge of backup recovery concepts
Experience with VM, file, and application backups
Familiarity with ITIL processes
Solid troubleshooting and communication skills

Positive to Have
Experience with Veeam or Commvault
Exposure to cloud backup (Azure/AWS)
Scripting knowledge (PowerShell / Shell)
Backup or storage certifications

Education
Bachelor s degree in IT / Engineering or equivalent

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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