Position Summary:

The Financial Planning & Analysis Manager drives financial planning, analysis, and reporting for Contact Center/BPO operations, providing insights to optimize costs, staffing, and profitability. This role partners with Operations and Workforce Management to support strategic decision-making and ensure financial performance aligns with business goals.

Principle Accountabilities (Key Result Areas)

Financial Planning & Analysis:
Lead the budgeting, forecasting, and long-term planning processes for Contact Center / BPO operations.
Develop and maintain financial models to analyze revenue, costs, and profitability across clients, sites, and service lines.
Provide variance analysis, identify key drivers of performance, and recommend actionable insights to leadership.
Partner with Operations, Workforce Management (WFM), and Business Leaders to align financial plans with staffing and capacity strategies.

Operational & Business Support:
Collaborate with Workforce Management to optimize labor costs and ensure staffing efficiency.
Evaluate cost structures, pricing strategies, and client profitability to support decision-making.
Track and analyze key performance indicators (KPIs), including revenue per FTE,



cost per call, and utilization rates.
Support pricing and contract negotiations by modeling different scenarios and assessing financial impact.

Reporting & Insights:
Prepare financial reports and dashboards for senior leadership, providing insights into trends, risks, and prospects.
Automate and improve financial reporting processes for increased efficiency and accuracy.
Conduct ad hoc financial analysis to support strategic initiatives, cost-saving efforts, and business expansion plans.

Attributes & Attitude
Analytical
Result oriented
Energetic & enthusiastic
Ability to work under high pressure
Excellent interpersonal & communication skills
Integrity & drive

Knowledge
5+ years of WFM / FP&A; experience, preferably in a Contact Center, BPO, or service-oriented business.
Robust proficiency in financial modeling, forecasting, and scenario analysis.
Expertise in Excel, financial planning tools (Anaplan, Adaptive Insights, or similar), and BI/reporting tools.
Experience working with Workforce Management teams and understanding of labor planning.

📌 Manager Financial Planning And Analysis Delhi
🏢 Everise (india) Bpo Services
📍 Delhi