Role & responsibilities
Manage end-to-end e-commerce reconciliation processes across platforms like marketplaces, aggregators, payment gateways, and online sales channels.
Perform reconciliation of orders, sales, collections, refunds, cancellations, commissions, discounts, promotions, and settlements.
Analyze settlement reports from e-commerce platforms and identify discrepancies between sales, payments received, and accounting records.
Track and resolve issues related to short payments, payment failures, deductions, commission charges, and settlement mismatches.
Perform reconciliation between OMS, POS, payment gateways, marketplace reports, and ERP/accounting systems.
Monitor marketplace receivables and ensure timely collection and closure of pending transactions.
Prepare reconciliation MIS, ageing reports, variance analysis, and dashboards for management review.
Coordinate with business, operations, customer support, and technology teams to resolve transaction-level issues.
Ensure accurate accounting entries for sales, refunds, commissions, and other marketplace adjustments.




Support month-end closing activities related to e-commerce revenue and collections.
Identify process gaps and implement improvements to enhance reconciliation accuracy and efficiency.
Maintain proper documentation and support internal/statutory audits related to e-commerce transactions.

Preferred candidate profile
Bachelors degree in Commerce, Finance, Accounting, or related field.
4+ years of experience in Finance Operations / E-commerce Reconciliation / Revenue Reconciliation.
Robust understanding of e-commerce transaction lifecycle including order processing, payments, settlements, refunds, cancellations, and commissions.
Hands-on experience working with marketplace settlement reports and payment gateway reconciliations.
Advanced knowledge of MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, data analysis).
Experience working with ERP/accounting tools and reconciliation platforms preferred.

📌 Reconciliation Specialist New Delhi
🏢 Chaayos
📍 New Delhi