Mandatory Skills
Degree in Computer Science, Information Technology or a comparable qualification.
5 years of experience in enterprise application support, Windows troubleshooting, Microsoft 365 productivity applications, or digital workplace services.
Experience supporting Microsoft 365 productivity applications, including Microsoft 365 Apps for Enterprise (Word, Excel, PowerPoint, Outlook), SharePoint Online, OneDrive, Microsoft Teams, and Microsoft Copilot.
Valuable knowledge of application lifecycle support, including deployment coordination, maintenance, upgrades, and retirement.
Robust Windows troubleshooting, advanced incident analysis, root cause analysis, and problem-solving skills.
Hands-on PowerShell scripting experience for support automation and operational improvements.
Excellent communication and stakeholder management skills in an international setting.
Experience supporting global and cross-functional team.
Fluent English, written and spoken.