Seeking a Customer Support Representative to handle inquiries via phone, email, and chat. Resolve issues, provide product info, and ensure customer satisfaction. Requires robust communication skills, problem-solving abilities, and prior customer service experience.Responsibilities
Respond to customer inquiries through various channels (phone, email, chat) in a timely and skilled manner.
Identify and resolve customer issues efficiently, escalating complex problems to higher-level support when necessary.
Provide accurate information about products, services, and company policies.
Build strong customer relationships through empathy and understanding.
Document customer interactions and resolutions in a explicit and concise manner.
Contribute to process improvement initiatives to enhance customer experience.
Meet performance metrics, such as customer satisfaction, first call resolution, and average handle time.
📌 Customer Support Representative Noida
🏢 JVM Pay
📍 Noida