Role & responsibilities

CBS & Production Support
Lead Finacle L2 Support for core banking operations.
Manage EOD/BOD processes, including:
Month End
Quarter End
Year End activities
Ensure stability of CBS batches, interfaces, and backend jobs.
Possess working knowledge of CBS customizations.

Payments Support
Manage and support payment systems:
IMPS
RTGS
NEFT
UPI
IFT
Cards Management Systems

Incident & Problem Management
Own and resolve highpriority production incidents.
Conduct Root Cause Analysis (RCA) and ensure:
Permanent resolution of issues
Closure of RCA action items
Manage escalations during weekends and holidays based on application criticality.

Team & Customer Services Management
Lead and manage the Customer Services / Application Support Team.
Act as the primary escalation point for business and operations teams.




Mentor team members and ensure service quality.

DR, Audit & Compliance
Plan and execute Disaster Recovery (DR) drills.
Support BCP readiness and regulatory audits.
Ensure compliance with internal and RBI guidelines.

Vendor & Stakeholder Management
Coordinate with CBS vendors and thirdparty service providers.
Track SLAs, issues, and corrective actions with vendors.
Participate in discussions related to system improvements and upgrades.

Automation & Continuous Improvement
Identify prospects for process and operational automation.
Prepare proposals for automation and monitoring improvements.
Drive initiatives to reduce manual efforts and recurring issues.

📌 Cbs Support Lead Noida
🏢 Shivalik Small Finance Bank
📍 Noida