We are looking for an enthusiastic Client Success Manager to generate sales either by cold calling or answering requests in a rapid-paced setting. You will be responsible for influencing existing or potential customers to buy products or services.
A successful Client Success Manager must be friendly and persuasive. You must be able to understand the customer s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the company s clientele.
Key responsibilities
Respond to customer queries in a timely and accurate way, via phone or email.
Identify customer needs and help customers use specific features.
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about current features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product,
Sales and Marketing teams
Assist in training junior Client Success Manager Representatives
Requirements
High school diploma; B.Sc./B.A. is a plus.
Proficient in English and Hindi languages.
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Additional skills
Excellent communication and presentation skills
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.