Job Title: Client Delivery Success - Senior Lead/Head

Location: Mumbai

Experience: Extensive experience

Qualification: MBA-IT/BE/BTech or Equivalent

Work Schedule: Permanent (Hybrid or WFO)

Responsibilities:
Provide end-to-end project execution, coordination, and technical expertise for building and maintaining IT solutions
Lead, inspire, and manage a dedicated team of Application, Support, and Implementation engineers
Deliver high-quality application support services and efficiently resolve all types of client escalations within agreed SLAs and KPIs
Collaborate with internal technology stakeholders to deliver client solutions while providing robust project governance and documentation
Drive innovation and automation using AI tools, environmental parameter alerts, and data visualization to optimize client request tracking

Requirements:
Extensive experience in BFSI
Robust expertise in People Management and direct,



hands-on Client Interfacing
Functional knowledge of UAT/SIT processes, basic PL/SQL, test scenario building, SOPs, and project management
Proven track record of managing client escalation processes and executing mission-critical implementations under tight timelines
Excellent English writing and speaking skills coupled with a resilient, ethical, and client-centric attitude
Ability to implement operational best practices and proactively collaborate with internal teams to build creative process improvements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Lead Client Delivery Mumbai
🏢 Vellstone
📍 Mumbai