Manage the onboarding process of recent merchants, ensuring timely and accurate completion.
Develop and maintain relationships with existing merchants to ensure customer satisfaction and retention.
Collaborate with internal teams to resolve merchant issues and improve overall service quality.
Analyze market trends and competitor activity to identify prospects for growth and improvement.
Provide excellent customer service, responding promptly to merchant inquiries and resolving concerns professionally.
Maintain accurate records of merchant data, including onboarding documents and performance metrics.
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