Pega System Architect CSA Experience 25 years overall completed at least one full Pega release cycle Role Summary Configure features integrate APIs write unit tests and maintain documentation under CSSALSA guidance Key Responsibilities Configure case lifecycle stagessteps assignments SLAs and UI ConstellationCosmos Develop REST mappings authentication profiles and basic error handling paths Author PegaUnit tests and support test data creation assist in packaging and deployments Maintain knowledge articles and technical documentation MustHave Skills Case design fundamentals stages steps SLA goaldeadline escalations routing and reassignments Data pages scopes refresh data transforms activities minimal and guardrailcompliant and decision rules REST integration basics requestresponse mapping authentication profiles handling 4xx5xx responses PegaUnit tests assertions coverage contribution and defect reproduction using tracerlogs Guardrails understanding and willingness to learn via code reviews and CoE playbooks NicetoHave Digital Messaging and Email Bot configuration exposure intentsentities Basic PDC familiarity and performance tuning levers Awareness of CDH and GenAI concepts in service Certifications Mandatory Pega CSA Plus Customer Service badge andor Digital Messaging badge
Case design fundamentals stages steps SLA goaldeadline escalations routing and reassignments
Data pages scopes refresh data transforms activities minimal and guardrailcompliant and decision rules
REST integration basics requestresponse mapping authentication profiles handling 4xx5xx responses
PegaUnit tests assertions coverage contribution and defect reproduction using tracerlogs
Guardrails understanding and willingness to learn via code reviews and CoE playbooks
Digital Messaging and Email Bot configuration exposure intentsentities
Basic PDC familiarity and performance tuning levers
Awareness of CDH and GenAI concepts in service
Certifications Mandatory Pega CSA Plus Customer Service badge andor Digital Messaging badge

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📌 Specialist Architecture Mumbai (India)
🏢 LTM
📍 India