Manage customer service operations for domestic voice channels, ensuring timely resolution of queries and issues.
Develop and implement effective strategies to improve customer satisfaction and loyalty.
Collaborate with cross-functional teams to resolve complex customer complaints and concerns.
Analyze customer feedback and suggest improvements to processes and procedures.
Train and guide team members on best practices in customer service.
Monitor and report on key performance indicators, such as customer satisfaction and resolution rates.
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📌 Customer Service Domestic Voice Lead Bps Navi Mumbai
🏢 Hexaware Technologies
📍 Navi Mumbai
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