Job Summary :

We are looking for a customer-focused qualified to handle inbound customer interactions related to banking and financial products. The role involves addressing customer queries, resolving concerns, providing product information, and ensuring a superior customer experience while adhering to regulatory and compliance requirements.

Key Responsibilities :
Handle inbound customer calls related to loans and other financial products.
Resolve customer queries and complaints within defined service levels.
Provide accurate information regarding products, services, transactions, and account-related requests.
Identify customer needs and guide them to appropriate solutions.
Maintain a high level of customer satisfaction and service quality.
Ensure compliance with banking regulations,



KYC norms, and internal policies.
Accurately document customer interactions in CRM systems.
Escalate unresolved issues to relevant teams as per defined processes.
Achieve individual and team performance metrics including Quality, CSAT, AHT, and First Call Resolution.

Required Skills:
Excellent verbal communication skills in English.
Robust customer handling and problem-solving abilities.
Knowledge of banking products, loans or financial services.
Ability to manage customer escalations effectively.
Valuable listening and interpersonal skills.

📌 Assistant Manager Customer Service Mumbai
🏢 Axis Finance (AFL)
📍 Mumbai