08 Aug
|
Premium
|
Mumbai
Roles and Responsibilities :
Manage customer relationships through effective communication, issue resolution, and proactive engagement to ensure high levels of satisfaction.
Develop and maintain solid partnerships with key stakeholders to drive business growth and improve overall performance.
Oversee the implementation of ITSM processes to streamline operations, reduce costs, and enhance efficiency.
Analyze data to identify trends, prospects for improvement, and areas for process optimization.
Job Requirements :
7–10 years of service management experience, with at least 3 years managing an ITSM team
Proven track record of delivering service quality and SLA compliance
Deep ITIL expertise and experience with AI-powered ITSM platforms
Solid leadership, analytics and stakeholder management skills
ITIL Foundation or Practitioner; Bachelor's degree in IT or related field
📌 Service Management Manager Mumbai
🏢 Premium
📍 Mumbai