Roles and Responsibility
Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
Develop and implement process improvements to increase efficiency and productivity.
Provide coaching and training to team members to enhance their skills and performance.
Monitor and analyze customer feedback to identify areas for improvement.
Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
Ensure compliance with company policies and procedures.

Job Requirements
Proven experience as a Team Leader or Manager in a customer-facing environment.
Robust knowledge of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a rapid-paced setting and adapt to changing situations.
Strong problem-solving and analytical skills.
Experience with CRM software and technology is an asset.

📌 Team Leader Operations Domestic Kolkata (India)
🏢 TP
📍 India