Responsibilities:
Manage customer queries via phone calls
Maintain high call quality standards
Collaborate with team members on performance improvement
Adhere to company policies and procedures
Resolve issues promptly
Duties and responsibilities
1. Taking/Handling Inbound Customer calls, Outbound calls, Emails
2. Listening to and understanding the customer’s requirements
3. Provide product / service details & perks to Customers
4. Providing end to end solutions to the customer
5. Asking the correct questions – probing and prompting the customer wherever
required
6. Timely and accurate capturing all the information given by the customer
7. Timely follow up with as per Escalation matrix till closure
8. Staying current with knowledge of products/ processes & services
9. Ensure full adherence to all the quality parameters and SOP
10. Cooperate with other Team members, SMEs and Team Leaders.
11. Ensure 100% adherence to schedule
12. Escalating the call to the team leader / manager, wherever desirable
13. Handling irate / demanding customers where necessary, in a tactical manner

📌 Voice Process Associate Bengaluru
🏢 Jobs Territory
📍 Bengaluru