Position: Relationship Manager - Retail
Job Code: EQU/RM-R/1824669
Company: Equitas Small Finance Bank
Location: Mandalgarh, Kota, Rajasthan
Business Unit: Assets
Department: Mortgages
Employment Type: Permanent
Employment Category: Field
No. Of Openings: 1
External Title: Relationship Manager - Retail
Closing Date: 12 Aug 2026
Posted On: 07 Aug 2026
Required Experience: 1 - 3 years

Organisational Details

- Entity: Equitas Small Finance Bank
- Division/Function (SBU): Inclusive Banking - SBL
- Zone: North
- State: Rajasthan
- Region: Rajasthan
- Area: Kota
- Cluster: Kota
- PT Location: Rajasthan
- Branch Code: 16076
- Branch Name: Mandalgarh

Skills Required

- Customer Focus
- Strategic Business Orientation

Highest Education

- Master of Commerce

Working Language

- Hindi
- English

Key Result Areas

Position: Relationship Officer - MFI

S.NO. | DESIRED RESULT | WEIGHTAGE | KEY PERFORMANCE INDICATOR | |-------|----------------------------------------------------------|-----------|-------------------------------------------------------| | 1 | Ensure achievement of collections target set for allocated centres. | 50% | % of regular Collections (as per annexure 1) | | 2 | Ensure achievement of recent members through AOC | 20% | % of Achievement (as per annexure 2) | | 3 | Achieving the set targets for Cross Sell products | 10% | % of Cross Sell Penetration Achievement % RD & APY Collections (as per annexure 3) | | 4 | Member Retention | 10% | % of Achievement (as per annexure 4) | | 5 | Self Development | 5% | Annexure 5 | | 6 | Process Orientation | 5% | Annexure 6 |

Annexure DetailsAnnexure - 1: Performance Rating Repayment %





Rating | Repayment % Criteria | |--------|---------------------------------------------------------| | 5 | 100% repayment achieved by end of every month during the review period | | 4 | (99.81-100)% repayment achieved by end of every month during the review period | | 3 | (99.51-99.80)% repayment achieved by end of every month during the review period | | 2 | (99.31-99.50)% repayment achieved by end of every month during the review period | | 1 | < 99.3 % repayment achieved by end of every month during the review period |

Annexure - 2: AOC Target Achievement Scoring

Scoring Method | % of AOC Target | |----------------|-----------------------------------------------------| | 5 | >120% of AOC Target | | 4 | (111 -120)% of AOC Target | | 3 | (100% - 110%) of AOC Target | | 2 | (90 -99)% of AOC Target | | 1 | <90% of AOC Target |

Annexure - 3: Cross Sell Target Achievement Scoring

Scoring Method | % of Achievement | |----------------|-----------------------------------------------------| | 5 | >120% of Cross Sell Target | | 4 | (111 -120)% of Cross Sell Target | | 3 | (100% - 110%) of Cross Sell Target | | 2 | (90 -99)% of Cross Sell Target | | 1 | <90% of Cross Sell Target |

Annexure - 4: Member Retention Scoring

Scoring Method | % of Achievement | |----------------|-----------------------------------------------------| | 5 | >120% | | 4 | (111 -120)% | | 3 | (100% - 110%) | | 2 | (90 -99)% | | 1 | <90% |

Annexure - 5: Self Development Scoring

Scoring Method | Average Mandays of Training per Team Member | |----------------|-----------------------------------------------------| | 5 | >=3 | | 4 | 2.5-2.99 | | 3 | 2-2.49 | | 2 | 1-1.99 | | 1 | <1 |

Annexure - 6: Process Orientation Scoring

Scoring Method | Audit Score | |----------------|-----------------------------------------------------| | 5 | >95% | | 4 | 91 - 95% | | 3 | 81-90% | | 2 | 71-80% | | 1 | <71 |

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