What you'll doOwn a set of accounts — you'll know them by name, not by ticket numberKeep them: spot the ones going quiet before they leave, and do something about itGrow them: get them using more of what we offer, because the ones who use more, stay longerHandle live problems on the phone, calmly, when the customer is under pressureBe the person who tells them the truth — including when the answer is noThis is not a ticket-closing helpdesk role. If something is wrong for a customer, it's yours until it's fixed.The hours — please read this carefullyThe shift is fixed at 10:00am to 6:00pm Pacific time, Tuesday through Saturday. That is a night shift wherever you are:Indiaroughly 10:30pm – 6:30amPakistanroughly 10:00pm – 6:00amSouth Africaroughly 7:00pm – 3:00amWe can't flex these — it's when our customers are open. You'll also need reliable internet and power for the whole shift. Please don't apply if this doesn't work for your life; we'd far rather know now than in month two.

📌 Customer Success Specialist (India)
🏢 Traincrest Technologies
📍 India