Candidate should have experience in international process as Team Leader Manage a team of agents handling international calls, ensuring excellent customer service and meeting KPIs. Oversee daily operations, including scheduling, training, and performance management to achieve SLA targets. Develop strategies to reduce shrinkage and attrition rates through effective coaching and people management skills. Ensure compliance with quality standards (CSAT) by monitoring call recordings and providing feedback to agents. 1-5 years of experience in BPO Operations or similar industry. ~ Robust understanding of AHT, Attrition, CSAT, KPIs, KRAs, People Management Skills, SLA Management. ~ Overall Experience Relevant Experience Open to relocate
📌 Full Time Support Lead (Hyderabad)
🏢 TP
📍 Hyderabad