Regional Operations Manager – Multi-Unit Retail & Services Operations

? Hyderabad (Pan-India Travel) · ? Ode by Ridhira (Ridhira Group)

About Ode by Ridhira

Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base.

We run our centres like *high-performance retail businesses*: tight unit economics, strong SOPs, and a relentless focus on guest experience.

Role Overview

A hands-on, field-intensive leadership role owning *day-to-day operations, P&L;, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but **not required*.

Key Responsibilities

- Own complete P&L; for assigned outlets — revenue, cost control, [EBITDA]margin,
- Drive revenue via *membership/subscription sales, renewals, upsell, cross-sell* and footfall-to-conversion
- Improve core retail metrics — *staff productivity, utilisation/occupancy, retention, *
- Enforce *SOPs, service protocols, hygiene, guest safety, quality benchmarks*
- Track *[NPS]()* and mystery audits; own the guest experience
- Recruit, train, mentor and manage floor + front-office teams; control *attrition*
- Run operations across formats — *airport, hotel, mall, high-street*
- Manage *inventory, retail products, procurement, shrinkage*
- Ensure *statutory, lease,



[Shops & Establishments](), GST and operational compliance*
- Support *new-outlet launches, pre-opening, fit-outs, ramp-up*

*Preferred Candidate Profile*

- *9–15 years* in *multi-unit / cluster / area operations* in any professionally-run consumer-services or retail format
- Backgrounds welcome: *salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness, fashion & beauty retail, hospitality, banking-retail branch ops*
- Proven ownership of *4+ outlets* with full P&L;
- Robust on *membership / subscription revenue models*
- Comfortable travelling *60%+*
- Data-fluent: *POS, CRM, dashboards, roster tools* (Zoho, or similar)

*Preferred Experience*

- Airport / hotel / mall / high-street retail operations
- Teams of *400+*
- Pre-opening & new-unit launches

*Target backgrounds (illustrative):*

Kaya

- Kaya Skin Clinic
- VLCC · Enrich Salons
- Lakmé Salon
- Naturals · Jean-Claude Biguine
- Four Fountains
- Tattva · O2/Ode
- Oliva · Clear Skin
- Lenskin/*Lenskart*
- Titan Eye+
- *Starbucks India
- Domino's · Third Wave
- Cult.fit* · Shoppers Stop
- Nykaa retail
- and similar multi-location consumer businesses.

? Apply via Linked In Easy Apply · ? [email protected] · ? +91 73866 88223

*#Regional Operations #Area Manager #Cluster Manager #Retail Operations #Store Operations #Multi Unit Operations #PandL #Unit Economics #Service Operations #Membership Sales #Zenoti #Pre Opening #Consumer Retail #Wellness Jobs #Hospitality Jobs #Hyderabad Jobs #Hiring Now #Ridhira Group #Ode Spa*

📌 Regional Operations Manager (Hyderabad)
🏢 Ridhira Group - Building World's largest Wellness Communities
📍 Hyderabad