Description
As a SME CC Quality specialist, you will play a crucial role in enhancing the overall customer journey within our Digital Banking platform, Kotak 811-VKYC. Your expertise will be instrumental in identifying and resolving quality issues, ensuring compliance with regulatory standards, and driving continuous improvement initiatives.

Responsibilities

- Conduct thorough quality audits and assessments of the Digital Banking platform, identifying areas for improvement.
- Collaborate with cross-functional teams to implement quality assurance measures and best practices.
- Monitor and analyze customer feedback and complaints to identify trends and areas of concern.
- Develop and implement strategies to enhance the overall customer experience, focusing on ease of use and accessibility.
- Ensure compliance with regulatory requirements and industry standards, especially in the VKYC (Video-based KYC) process.
- Train and mentor team members on quality assurance processes and best practices.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Stay updated with industry trends and emerging technologies to enhance the quality of our digital banking services.




- Collaborate with the development team to identify and resolve technical issues that impact customer experience.

Qualifications

- Bachelor's degree in Business, Finance, or a related field.
- 3+ years of experience in quality assurance or quality control, preferably in the banking or financial services industry.
- Solid knowledge of regulatory requirements and compliance standards, especially in the digital banking space.
- Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
- Proficiency in using quality assurance tools and techniques, including performance testing and user experience evaluation.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to work independently and manage multiple projects simultaneously.
- Familiarity with digital banking platforms and VKYC processes is highly preferred.
- Willingness to stay updated with industry trends and best practices in quality assurance.

📌 SME CC Quality-Digital Banking Kotak 811-VKYC (Thane)
🏢 Leading
📍 Thane