Description

Key Responsibilities:

Guest Service:

- Greet and welcome guests in a warm, friendly, and professional manner.

- Perform effective check-in and check-out procedures as per brand SOP.

- Handle guest inquiries, requests, and complaints promptly and courteously.

- Ensure guest satisfaction by anticipating needs and exceeding expectations.

- Maintain complete knowledge of hotel services, facilities, room types, and local attractions.

Operations:

- Manage room reservations and update PMS accurately.

- Ensure accurate billing, payment processing, and cash handling.

- Coordinate with Housekeeping and Maintenance for room readiness and guest requests.

- Maintain proper records and reports during shift handover.





- Follow up on wake-up calls and special guest requests.

Brand & Compliance:

- Adhere to Holiday Inn Express grooming and uniform standards.

- Follow IHG brand standards, policies, and procedures.

- Ensure safety and security protocols are maintained at the front desk.

- Maintain confidentiality of guest information.

Sales & Upselling:

- Promote hotel services and loyalty programs (IHG Rewards).

- Upsell rooms and additional services to maximize revenue.

- Assist in achieving departmental targets and guest satisfaction scores.

📌 Duty Manager - Holiday Inn Express Chennai OMR (India)
🏢 Recognized
📍 India