Job Type: Full-time

Working experience: No Experience

Job DescriptionClient Experience Intern Employment Type: Internship – Full-Time Internship Duration: 4 Months Work Mode: Work From Office (WFO) Location: Bangalore Experience: Freshers or candidates with prior internship experience in Customer Success, Customer Experience, SaaS/Product Support, or similar roles are preferred. Job Description As a Client Experience Intern , you will work closely with the Client Experience team across the customer journey, including onboarding, product adoption, engagement, support, and feedback. You will interact directly with customers, understand their queries and challenges, help them navigate the platform, and coordinate with internal teams to ensure a smooth customer experience. This internship is ideal for someone who is comfortable learning technology, takes initiative, strong communication, loves solving problems and any kind of challenges and is updated with current Tech trends. Key Responsibilities Customer Onboarding & Product Adoption Support onboarding sessions for new customers and help ensure a smooth transition onto the platform. Educate customers on platform features, workflows, and AI capabilities. Assist customers in understanding and effectively using key modules and functionalities. Monitor customer engagement and follow up with customers who require additional assistance. Encourage customers to explore and adopt relevant product features. Customer Engagement & Relationship Management Interact regularly with customers to understand their requirements, challenges, and experience with the platform. Conduct follow-ups to support continued product usage and engagement. Build positive relationships with customers through timely and professional communication. Identify customers who may require additional support and proactively reach out to them.



Support initiatives aimed at improving customer satisfaction and product adoption. Customer Support Act as an initial point of contact for functional and product-related customer queries. Understand customer concerns and provide appropriate guidance based on available resources and processes. Coordinate with the Client Experience and Technical Support teams for issues requiring further investigation. Track customer queries and follow up until resolution. Ensure customers receive timely updates regarding their concerns. Customer Feedback & Product Improvement Capture customer feedback, feature requests, and improvement suggestions. Identify recurring customer concerns and highlight them to the Client Experience team. Share relevant customer insights with Product, Engineering, QA, AI, and Technical Support teams. Support the team in identifying opportunities to improve the overall customer experience. Documentation & Knowledge Management Maintain accurate records of customer interactions, feedback, queries, and resolutions. Assist in creating and updating Knowledge Base articles, FAQs, user guides, and customer help documentation. Ensure customer interactions and follow-ups are properly documented. Help maintain organized customer information for future reference and analysis. Cross-Functional Collaboration Collaborate with the Product, Engineering, QA, AI, Technical Support, and Client Experience teams. Follow up with relevant internal teams on customer-reported issues.



Communicate customer requirements and feedback clearly to appropriate stakeholders. Support initiatives focused on improving product adoption and customer experience. Problem Solving Take ownership of assigned customer queries and follow them through to resolution. Understand customer problems and help identify possible solutions with guidance from the team. Handle customer interactions with empathy, professionalism, and confidence. Escalate complex concerns appropriately while ensuring timely follow-ups. Identify opportunities to improve existing customer processes and experiences. Customer Influence & Value Communication Help customers understand the value and capabilities of Growth OS. Understand basic customer business challenges and recommend relevant product features. Support customers in adopting new features and AI capabilities. Communicate product benefits in a simple and practical manner. Encourage customers to increase their engagement and utilization of the platform. Desired Skills & Qualities Excellent verbal and written communication skills. Strong interpersonal skills and confidence in interacting with customers. Customer-centric mindset with empathy and patience. Ability to understand and explain technology to non-technical users. Strong problem-solving and analytical abilities. Good organizational and time-management skills. Proactive attitude and willingness to take ownership. Comfortable following up with customers through calls, messages, and other communication channels. Ability to learn new products and processes quickly. Positive documentation skills and attention to detail. Ability to collaborate effectively with cross-functional teams. Adaptability to work in a fast-paced product environment. Interest in Customer Experience, Customer Success, SaaS, and AI-based products. Passion for delivering a positive customer experience.

📌 Client Experience Intern (Vasanthanagar)
🏢 Quantum Leap Learning Solutions
📍 Vasanthanagar