a. Patient oriented:

- 1. Handling patient queries
- 2. Assist patients with wheelchair facility
- 3. Help visitors during visiting hours/ at any time needed.
- 4. Appointment booking & scheduling
- 5. Providing appropriate information on all hospital facilities and services
- 6. Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
- 7. Taking care of cluster keys.
- 8. Being up-to-date with Doctors leave & the respective circulars.
- 9. Transferring & connecting all phone calls.
- 10. Providing hospital staff assistance with phone no’s
- 11. Receiving written complaints of patients.
- 12. Shall handle OPD related enquiries- Telephonic and personal
- 13. Shall give information on OPD
- 14. Shall give information on Diagnostic Services

b . Inventory oriented:

- Daily check of inventory

- Indenting of stock as per the requirement

- Showing acknowledgement & transfer of stock

- Showing consumption of used items

- Keeping inventory up-to-date

d. Department related

- Maintenance of records and registers for the department

- Keeping all necessary updates related to department

- Preparing the monthly reports of the respective clusters

- Checking OPD consultation rooms for cleanliness and stationary available.

e.



Additional responsibilities if any –

- Answer all hospital specific queries politely and patiently
- Shall give directions for facilities when asked by relatives
- Shall provide the patient with information about free access, limited access & restricted areas of the hospital.
- Shall provide the patient with information on available services along with tariff, formalities and timings.
- Shall direct the patient in case of grievances to the Public Relations Officer (PRO) of the hospital.
- For employment related inquiries, shall direct them to the HRD Dept. of the hospital after taking prior approval from the dept.
- In case of personal/ Business Guests in the hospital, the concerned dept or employee shall be contacted and requested to escort the guest.
- Maintain list of all the departments in the hospital along with the list of telephone numbers in the hospital.
- Ensure cleanliness and hygiene in reception, consulting and lobby area and supervise the housekeeping staff
- Should guide patients on discounts/ concessions offered by the hospital and advise the patient accordingly.
- Responsible for maintaining and giving accurate MIS reports on time.

📌 Patient Care Officer (Pune)
🏢 Jupiter Hospital
📍 Pune