Motherhood Hospital (Previously known as Matria Hospital)KZOHIKODE is HIRING GRE/ CUSTOMER EXPERINCE EXECUTIVE

EXP:1 -2 Years of experience in OP Billing ,Hospital is mandatory

Qualification: Graduate

Salary :Best In Industry

Location: Kozhikode

Ensure all SOP’s are adhered to and we provide “Care like no other”.

- Ensure efficient and friendly customer interaction.

- Proactively interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.

- Ensure Billing team adheres to SoP’s and TAT’s.

- Adheres to Maker – Checker process for billing entries.

- Assist Billing executives when required; addresses and resolves customer complaints personally when team member requires assistance.

- Fast track discharges by coordinating with all concerned for room availability.

- Billing errors to be less than 95%; in case of error 100% reporting and correction of error; 100% accuracy in collection and handover of amount and reporting.

- TAT for IP bill preparation - 30 – 45 Minutes, coordination of all bills & pre-auth process with TPA without exception.

- Ensure Pre-auth approval for upcoming cases ( before patient admission)

- Responsible for IP revenue: Contributes to achievement of revenue target & to cost saving for the department.

- Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.

- Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.

- Daily reporting : Daily Collection Report, Daily Billing report, Discount Report & prepares Covering report for insurance claim, scan and submission.





- Query handling from TPA after submission; responsible for full settlement.

- Participates actively in finance audit annually.

Ä Consultant Relationship:

- Has a positive relationship with consultants and works well with them.

Ä Responsible for Outstanding Service Experience Delivery:

- Ensures self and team is well-groomed as per standard; maintain discipline and decorum.- Responsible for implementation of the Service Vision – ensures team delivers care like no other.

- Coordinates with related departments to ensure billing activities are conducted smoothly and discharges are on time.

Ä Team Management:- Inspires & leads the team effectively; assigns tasks clearly & supports team to perform effortlessly.

- Conducts daily briefings, addresses process issues and ensures complaints are resolved.

Knowledge and Specific Skills:

- Strong functional knowledge, Competence in:- account processes and costing; numeric skills; computer skills , understands software and capable of tracking for entries and updation accuracy.

Behavioral Competencies

- Good Interpersonal Skills: patient and helpful, empathic, connects well with all stakeholders

- Understands customers and enjoys assisting them

- Communicates effectively, fluency in English & Regional language

- Ability to influence and highly motivated to fulfil the Service expectations

- Eye for detail, accurate and thorough in follow up and completion of tasks

- Demonstrates leadership ; team player; dependable

- Works well under pressure, maintains calm; seeks to resolve situations gracefully

- Logical thinker, makes decisions smartly and quickly.

Job Types: Full-time, Permanent

Work Location: In person

📌 Executive Customer experience (Kozhikode)
🏢 MotherHood Hospitals
📍 Kozhikode