Job ID - MR-1015

Job Description

Roles & Responsibilities

- Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring.
- Impart UAT & Product Training to clients.
- Ensure trouble-free Warranty & AMC support to Alpha Plus’ clientele.
- Handle software installations for internal products.
- Conduct periodic health-checks on software solutions deployed at client locations.
- Undertake Proof of Concept (POC) at client locations in coordination with Business Team.
- Document and track incidents reported by the clients.
- Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution.
- Ensure smooth and consistent Client Relationship Management.
- Assist in testing, release, and maintenance of pre-deployment software releases.
- Assist in organized deployment of patches, security fixes, and periodic product upgrades.




- Any other roles and responsibilities as may be suggested by Sr. SSE or Department Head.

Qualification / Skill-sets

- B. Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates
- 2– 3 years of experience in application (software) support
- In-depth knowledge of various Operating Systems, SQL Database, and Hardware is a prerequisite.
- Proficiency in deploying web-based applications, specifically Microsoft IIS (.NET) based applications
- Sound skills of software troubleshooting and diagnosis
- Excellent analytical and on-the-spot thinking ability
- Basic computer skills, including email writing, is a must
- Sound communication, inter-personal & documentation skills
- Readiness to travel across the country for client-side implementation at least 2 - 3 times each month
- Willingness to acquire in-depth functional knowledge of APT software products

Job ID

MR-1015

Job Type

Full time

Experience

2 - 3 Years

Location

Mumbai

Department

CSD - Monitoring Support

Designation

Application Support Executive

Posted

8 months ago

Posted By

Mansi Yadav

📌 Application Support Executive (Mumbai)
🏢 Alpha Plus Technologies
📍 Mumbai